Refunds
3-day money-back guarantee
Section titled “3-day money-back guarantee”If you are not happy with your first game server, you can get a full refund within 3 days (72 hours) of purchase, no questions asked.
The guarantee covers the base service fee on the first purchase of a new game server plan.
Days 4 to 7: ask us
Section titled “Days 4 to 7: ask us”After the first 3 days, and up to 7 days from the original payment, refunds are at our discretion and can only be requested by support ticket. Requests made another way are not considered. We review each one, may ask what went wrong, and approve or decline it depending on the reason.
How to request a refund
Section titled “How to request a refund”Open a ticket from your client area and include your service or invoice number. For the first 3 days you can also email support@omnehosting.com. Refund requests after day 3 must be made by ticket. See Contact support.
What is not covered
Section titled “What is not covered”The guarantee does not apply to:
- Renewals, upgrades, and add-ons.
- VPS services, which are not refundable.
- Setup fees, third-party licenses, and marketplace items.
- Domain registrations and related DNS services.
- Promotional credits, coupons, and free trials.
- Services suspended or terminated for breaking our Terms of Service or Acceptable Use Policy.
- Repeated sign-up and refund requests. Abusing the refund system can lead to account termination.
Chargebacks
Section titled “Chargebacks”Please contact us before opening a dispute with your bank or payment provider. A chargeback can lead to immediate suspension of your services.
How refunds are paid
Section titled “How refunds are paid”Approved refunds usually go back to the original payment method. Processing times vary by bank or payment provider and may take several business days. If the original payment method does not support refunds, we may issue account credit instead.
For the complete terms, see our Refund Policy and Terms of Service.