Contact OmneHosting support: tickets, Discord, and email
We are here to help. Pick whichever way suits you best.
| Channel | Best for | Link |
|---|---|---|
| Tickets | Anything about your account, billing, or server. Open one any time, 24/7. | omnehosting.com/tickets |
| Discord | Quick questions and chatting with the community and team. | Join our Discord |
| Anything you would rather send by email. | support@omnehosting.com |
Response times
Section titled “Response times”Tickets can be opened around the clock. We aim to reply to tickets, Discord messages, and emails within 1 day, and we handle urgent problems, such as a server that is down, first. Our Service Level Agreement describes our response targets in detail.
Get a faster answer
Section titled “Get a faster answer”A good ticket includes:
- Your service number or the name of your server.
- What you expected, and what happened instead.
- The exact error message, if there is one.
- The last lines of your console or
logs/latest.log. - What you already tried.
Moving from another host
Section titled “Moving from another host”Moving your world from another provider? Open a ticket after you sign up and we will help you move your world, plugins, and configs.